Single License Only
Admin Portal |
x |
Supervisor App |
x |
Real-Time Agent Status |
x |
Inbound Voice Channel Queues |
x |
Automatic Call Distribution (ACD) |
x |
Position in Queue & Estimated Wait Time Messages |
x |
Supervisor functions (Monitor, Whisper, Barge-in) |
x |
Real-Time, Historical & Graphical Reports |
x |
Real-Time Dashboards |
x |
Call Recording |
x |
Pre-Built Integrations (Dynamics, Salesforce, Zendesk, Slack)1 |
x |