Single License Only
Admin Portal | x |
Supervisor App | x |
Real-Time Agent Status | x |
Inbound Voice Channel Queues | x |
Automatic Call Distribution (ACD) | x |
Position in Queue & Estimated Wait Time Messages | x |
Supervisor functions (Monitor, Whisper, Barge-in) | x |
Real-Time, Historical & Graphical Reports | x |
Real-Time Dashboards | x |
Call Recording | x |
Pre-Built Integrations (Dynamics, Salesforce, Zendesk, Slack)1 | x |
Agent Desktop & Web Application | x |
Scheduled & Custom Reports | x |