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Netgear ProSUPPORT OnCall 24x7 Tech Support - 5 Year - Service

Netgear, Inc
PMB0351-10000S
606449082296
Product Overview
  • 24 x 7 x Next Business Day
  • Technical
  • Electronic and Physical

OnCall 24x7 Tech Support

NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.

With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.

OnCall 24x7 Tech Support contract purchases are non-refundable.
ManufacturerNetgear, Inc
Manufacturer Part NumberPMB0351-10000S
Manufacturer Website Addresshttp://www.netgear.com
Brand NameNetgear
Service NameProSUPPORT OnCall 24x7 Tech Support
Marketing InformationOnCall 24x7 Tech Support

NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.

With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.

OnCall 24x7 Tech Support contract purchases are non-refundable.
Product TypeService
Service Main TypeTechnical
Service Sub TypeElectronic and Physical
Service Description24x7xNext Business Day
Provided SupportEmail Support
Provided SupportPhone Support
Provided SupportReplacement
Provided SupportRemote Diagnosis
Provided SupportE-mail Notification
Service Response TimeNext Business Day - Replacement
Service Duration5 Year
General Information
ManufacturerNetgear, Inc
Manufacturer Part NumberPMB0351-10000S
Manufacturer Website Addresshttp://www.netgear.com
Brand NameNetgear
Service NameProSUPPORT OnCall 24x7 Tech Support
Marketing InformationOnCall 24x7 Tech Support

NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.

With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.

OnCall 24x7 Tech Support contract purchases are non-refundable.
Product TypeService
Service Information
Service Main TypeTechnical
Service Sub TypeElectronic and Physical
Service Description24x7xNext Business Day
Service Details
  • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
  • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
  • Express hardware replacement for arrival within next business day (NBD)
  • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
  • Escalation management with Plan of Action (POA)
  • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
  • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Provided SupportEmail Support
Provided SupportReplacement
Provided SupportPhone Support
Provided SupportE-mail Notification
Provided SupportRemote Diagnosis
Service Availability24 x 7 Phone Support
Service Availability24 x 7 Remote Diagnostic
Service Response TimeNext Business Day - Replacement
Service Duration5 Year
Product Supported

Netgear Category 1


$ 213.15
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Pathway Communications Group

NEW JERSEY LOCATION
301 Route 17 North
Suite 800
Rutherford, NJ 07070

TENESSEE LOCATION
320 Seven Spring Way
Suite 250
Brentwood, TN 37027

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